Dear Tina N, You don't know me, and, well, I don't really know you either, but I feel like I owe you an apology.  A little over a month ago you took care of one of my precious client orders from WHCC and made sure everything was just right as usual.  How do I repay you?  Like a schmuck.  Somewhere between the car and the entrance into the house through the garage I accidentally dropped your signature inspection card, and for the last 4 weeks now I've walked by your card, read your name, and heard the voice inside my head mutter that I need to pick that card up and throw it away.  Each day I've seen your card laying in isolation on the garage floor, often wondering who you are and what you'd think knowing I'm stepping on your name almost every day, even after you gave me that complimentary Tootsie Pop with my order like you always do.  I just want you to know that I'm sorry, and you'll be happy to know that i finally picked up your card and put it in the trash yesterday.  That doesn't sound much like a feel-better statement, but it's better than me walking all over you.  I hope you don't hold it against me.  I'd really miss those Tootsie Pops.